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Tytuł pozycji:

Causes of appointment attendance, nonattendance, and cancellation in outpatient consultations at a university hospital.

Tytuł :
Causes of appointment attendance, nonattendance, and cancellation in outpatient consultations at a university hospital.
Autorzy :
Briatore A; Departamento de Informática en Salud, Hospital Italiano de Buenos Aires, CABA, Argentina.
Tarsetti EV; Servicio de Pediatría, Hospital Nacional 'Prof. Alejandro Posadas', El Palomar, Argentina.
Latorre A; Servicio de Pediatría, Hospital de Clínicas 'José de San Martín', CABA, Argentina.
Gonzalez Bernaldo de Quirós F; Área de Investigación en Medicina Interna, Hospital Italiano de Buenos Aires, CABA, Argentina.; Servicio de Clínica Médica, Hospital Italiano de Buenos Aires, CABA, Argentina.
Luna D; Departamento de Informática en Salud, Hospital Italiano de Buenos Aires, CABA, Argentina.
Fuentes NA; Área de Investigación en Medicina Interna, Hospital Italiano de Buenos Aires, CABA, Argentina.
Elizondo CM; Área de Investigación en Medicina Interna, Hospital Italiano de Buenos Aires, CABA, Argentina.; Servicio de Clínica Médica, Hospital Italiano de Buenos Aires, CABA, Argentina.
Baum A; Departamento de Informática en Salud, Hospital Italiano de Buenos Aires, CABA, Argentina.
Alonso Serena M; Área de Investigación en Medicina Interna, Hospital Italiano de Buenos Aires, CABA, Argentina.
Giunta DH; Área de Investigación en Medicina Interna, Hospital Italiano de Buenos Aires, CABA, Argentina.; Servicio de Clínica Médica, Hospital Italiano de Buenos Aires, CABA, Argentina.; Departamento de investigación, Hospital Italiano de Buenos Aires, CABA, Argentina.
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Źródło :
The International journal of health planning and management [Int J Health Plann Manage] 2020 Jan; Vol. 35 (1), pp. 207-220. Date of Electronic Publication: 2019 Aug 26.
Typ publikacji :
Journal Article
Język :
English
Imprint Name(s) :
Original Publication: Chichester, Sussex, England : Wiley, c1985-
MeSH Terms :
Appointments and Schedules*
Hospitals, University/*statistics & numerical data
No-Show Patients/*statistics & numerical data
Outpatient Clinics, Hospital/*statistics & numerical data
Adult ; Age Factors ; Aged ; Aged, 80 and over ; Case-Control Studies ; Female ; Humans ; Male ; Middle Aged ; No-Show Patients/psychology ; Prospective Studies
References :
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Contributed Indexing :
Keywords: absenteeism; hospital; outpatient clinics; presenteeism
Entry Date(s) :
Date Created: 20190827 Date Completed: 20201119 Latest Revision: 20201119
Update Code :
20210210
DOI :
10.1002/hpm.2890
PMID :
31448466
Czasopismo naukowe
Background: Nonattendance to scheduled appointments in outpatient clinics is a frequent problem in ambulatory medicine with an impact on health systems and patients' health. The characterization of nonattendance is fundamental for the design of appropriate strategies for its management.
Aims: To identify causes of nonattendance of scheduled ambulatory medical appointments by adult patients.
Methods: Case and two controls study nested in a prospective cohort. A telephone-administered questionnaire was applied within the first 72 hours to identify the causes of attendance, nonattendance, or cancellation in patients who had a scheduled appointment to which they had been present, absent, or cancelled.
Results: A total of 150 absences (cases), 176 attendances, and 147 cancellations (controls) in a prospective cohort of 160 146 scheduled appointments (2012/2013) were included. According to self-reports in telephone interviews, the most frequent causes of nonattendance were forgetting 44% (66), unexpected competing events 15.3% (23), illness or unwellness 12% (18), work-related inconvenience 5.3% (8), transport-related difficulties 4.7% (4), and cause that motivated appointment scheduling already resolved 4.7% (4).
Discussion: The main cause of nonattendance is forgetting the scheduled appointment, but there is a proportion of different causes that do not respond to reminders but could respond to different strategies.
(© 2019 John Wiley & Sons, Ltd.)

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