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Tytuł:
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Too good to go? Consumers' replacement behaviour and potential strategies for stimulating product retention.
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Autorzy:
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van den Berge R; Faculty of Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands.
Magnier L; Faculty of Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands.
Mugge R; Faculty of Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands. Electronic address: .
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Źródło:
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Current opinion in psychology [Curr Opin Psychol] 2021 Jun; Vol. 39, pp. 66-71. Date of Electronic Publication: 2020 Jul 22.
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Typ publikacji:
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Journal Article; Research Support, Non-U.S. Gov't; Review
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Język:
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English
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Imprint Name(s):
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Original Publication: Amsterdam : Elsevier, [2015]-
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MeSH Terms:
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Choice Behavior*
Consumer Behavior*
Humans
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Entry Date(s):
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Date Created: 20200822 Date Completed: 20211025 Latest Revision: 20211025
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Update Code:
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20240105
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DOI:
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10.1016/j.copsyc.2020.07.014
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PMID:
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32823245
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Many products are disposed of before they have reached the end of their functional life. New technological developments and trends in fashion seem to accelerate consumers' replacement of products. From an environmental perspective, such early replacement is undesirable. In this paper, we emphasize that product replacement is not only based on rational decision making. Emotional, functional, social, epistemic and conditional values can influence the value trade-offs that consumers make during the decision to either retain an owned product or replace it with a new one. Several strategies are discussed that can increase the owned product's values and stimulate retention via product attachment, sustaining aesthetic value, stimulating product care and maintenance, and enabling upgradeability.
(Copyright © 2020 The Authors. Published by Elsevier Ltd.. All rights reserved.)
