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Tytuł:
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Artificial intelligence in communication impacts language and social relationships.
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Autorzy:
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Hohenstein J; Department of Information Science, Cornell University, 343 Campus Rd, Ithaca, NY, 14853, USA.
Kizilcec RF; Department of Information Science, Cornell University, 343 Campus Rd, Ithaca, NY, 14853, USA.
DiFranzo D; Department of Computer Science and Engineering, Lehigh University, 113 Research Dr, Bethlehem, PA, 18015, USA.
Aghajari Z; Department of Computer Science and Engineering, Lehigh University, 113 Research Dr, Bethlehem, PA, 18015, USA.
Mieczkowski H; Department of Communication, Stanford University, 450 Jane Stanford Way, Stanford, CA, 94305, USA.
Levy K; Department of Information Science, Cornell University, 343 Campus Rd, Ithaca, NY, 14853, USA.
Naaman M; Cornell Tech, 2 W Loop Rd, New York, NY, 10044, USA.
Hancock J; Department of Communication, Stanford University, 450 Jane Stanford Way, Stanford, CA, 94305, USA.
Jung MF; Department of Information Science, Cornell University, 343 Campus Rd, Ithaca, NY, 14853, USA. .
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Źródło:
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Scientific reports [Sci Rep] 2023 Apr 04; Vol. 13 (1), pp. 5487. Date of Electronic Publication: 2023 Apr 04.
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Typ publikacji:
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Journal Article
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Język:
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English
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Imprint Name(s):
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Original Publication: London : Nature Publishing Group, copyright 2011-
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MeSH Terms:
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Artificial Intelligence*
Interpersonal Relations*
Humans ; Communication ; Language ; Emotions
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References:
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Nature. 2019 Apr;568(7753):477-486. (PMID: 31019318)
Annu Rev Psychol. 2003;54:547-77. (PMID: 12185209)
Perspect Psychol Sci. 2018 Mar;13(2):149-154. (PMID: 29928846)
Proc Natl Acad Sci U S A. 2023 Mar 14;120(11):e2208839120. (PMID: 36881628)
PLoS One. 2013 Sep 25;8(9):e73791. (PMID: 24086296)
Multivariate Behav Res. 1988 Oct 1;23(4):517-30. (PMID: 26761163)
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Entry Date(s):
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Date Created: 20230404 Date Completed: 20230406 Latest Revision: 20231123
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Update Code:
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20240105
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PubMed Central ID:
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PMC10073210
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DOI:
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10.1038/s41598-023-30938-9
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PMID:
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37015964
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Artificial intelligence (AI) is already widely used in daily communication, but despite concerns about AI's negative effects on society the social consequences of using it to communicate remain largely unexplored. We investigate the social consequences of one of the most pervasive AI applications, algorithmic response suggestions ("smart replies"), which are used to send billions of messages each day. Two randomized experiments provide evidence that these types of algorithmic recommender systems change how people interact with and perceive one another in both pro-social and anti-social ways. We find that using algorithmic responses changes language and social relationships. More specifically, it increases communication speed, use of positive emotional language, and conversation partners evaluate each other as closer and more cooperative. However, consistent with common assumptions about the adverse effects of AI, people are evaluated more negatively if they are suspected to be using algorithmic responses. Thus, even though AI can increase the speed of communication and improve interpersonal perceptions, the prevailing anti-social connotations of AI undermine these potential benefits if used overtly.
(© 2023. The Author(s).)
Erratum in: Sci Rep. 2023 Oct 3;13(1):16616. (PMID: 37789137)
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