A Sentiment and Linguistic Analysis of Online Reviews of Online Universities

The growth and proliferation of online higher education have been staggering. This comes despite an overall decline in university enrollments. But the quality of online courses has been questioned by many researchers, suggesting it may be less than a traditional face to face experience. Many researchers have explored this area but our research study reviews online universities from an impartial non-profit organization and analyzes both the content and the sentiment in these reviews. This analysis provides a unique perspective on how online universities and their programs are viewed by their students. Implications of this analysis are examined.