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SHOPPING FOR SOLUTIONS.

INDUSTRY FOCUS: RETAIL HR needs to lead with flexibility andempathy as the coronavirus continues todisrupt the retail landscape If, on Jan. 1, you had asked an HRleader in the retail industry whather biggest challenges would be in2020, she likely would have talkedabout turnover and the brutal war fortalent. Retail experts expect the increase in onlineshopping to outlast the pandemic: In a June pollby New York City-based Coresight Research, aconsulting and data company that focuses onretail, 45 percent of consumers said they wouldshop in stores less often over the long term. So now companies needto consider which workers connect best withshoppers and who would be better at packingitems in the back of the store, says MarieDriscoll, managing director for luxury andfashion at Coresight Research. And with so many online choices, customerswant a store to provide a carefully curatedlineup of merchandise so it's worth it to ventureinside, says Greg Portell, lead partner in theglobal consumer practice of Kearney, a managementconsulting firm. [Extracted from the article]
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