The "Levels" Problem in Assessing Organizational Climate: Evidence From the Federal Employee Viewpoint Survey.

The Federal Employees Viewpoint Survey (FEVS) has gained prominence as the primary vehicle through which agencies assess the work-related attitudes of their employees. Within the discipline, the FEVS results have proven a fertile source of data on the job-related attitudes of public employees. However, concerns have been raised with the instrument and with how the FEVS data has been used by scholars. This article highlights a concern with the use of ambiguous terms which impede interpretation of the FEVS results. An investigation in partnership with officials from the regional office of a federal agency confirmed the divergent meanings respondents assign terms such as "my organization" and brought to the fore the extent to which, in large organizations, employee attitudes are distinctive to the units to which they belong at different hierarchical levels. The literature on organizational climate provides a useful framework within which the phenomenon can be understood and analyzed. [ABSTRACT FROM AUTHOR]
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