- Tytuł:
- The Long-Term Influence of Service Employee Attrition on Customer Outcomes and Profits.
- Autorzy:
- Temat:
-
LABOR turnover
CUSTOMER orientation
CUSTOMER services
PROFIT
ATTRITION in research studies
FINANCIAL performance - Źródło:
- Journal of Service Research. Nov2012, Vol. 15 Issue 4, p460-473. 14p.
Czasopismo naukowe