- Tytuł:
- Frustration and Anger Mitigation After Service Failure: The Effect of Other Consumer’s Explanation and Employee’s Explanation on Frustration and Anger After the Service Failure
- Autorzy:
- Temat:
-
service recovery
other consumer’s explanation
employee’s explanation
frustration
anger
Psychology
BF1-990
Industrial psychology
HF5548.7-5548.85 - Źródło:
- Psychology Research and Behavior Management, Vol Volume 16, Pp 1763-1785 (2023)
- Opis pliku:
- electronic resource
- Relacje:
- https://www.dovepress.com/frustration-and-anger-mitigation-after-service-failure-the-effect-of-o-peer-reviewed-fulltext-article-PRBM; https://doaj.org/toc/1179-1578
- Dostęp URL:
- https://doaj.org/article/6856d2e6732f4e779200363bcadb8ccd  Link otwiera się w nowym oknie
Czasopismo naukowe